INNERGY Privacy Policy

What personal data does INNERGY collect? 

At INNERGY, we strive to collect only the personal data that we need.  The personal data we collect depends on how you interact with INNERGY.   
 
When you purchase INNERGY, register for education, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with INNERGY, we may collect a variety of information, including:  

  • Account information. Your account and related account details including email address, account status 

  • Device Information. Data from which your device could be identified, such as browser type 

  • Contact Information. Data such as name, email address, physical address, phone number or other contract information 

  • Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit or other payment card information 

  • Transaction Information. Data about purchases of INNERGY products or services or transactions facilitated by INNERGY 

  • Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score 

  • Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including in-application browsing history; in-application search history; production interaction; crash data, performance and other diagnostic data; and other usage data 

  • Location Information. Precise location only to support Install App/Time Tracking 

  • Employee information: Details including employee address, phone numbers, employee compensations, and other Human Resources types of information that you use to manage your employees inside of INNERGY. 

  • Other Information You Provide to Us. Details such as the content of your communications with INNERGY, including interactions with customer support and contacts through social media channels 

You are not required to provide the personal data we have requested.  However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have. 

How does INNERGY use that data?

INNERGY uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention and to comply with law.  We may also use your personal data for other purposes with your consent. 

 INNERGY uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, INNERGY may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.  

  • Power Our Services. INNERGY collects personal data necessary to power our services, which may include personal data collected to personalize or improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.  

  • Process Your Transactions. To process transactions, INNERGY must collect data such as your name, purchase, and payment information. 

  • Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with INNERGY, you may not opt out of receiving these important notices.  

  • Security and Fraud Prevention. To protect individuals, employees, and INNERGY and for loss prevention and to prevent fraud, including to protect individuals, employees, and INNERGY for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content. 

  • Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request. 

  • Develop new features and support our customers. We may access data to ensure we can properly support our customers and have strong data to test new features with.

INNERGY does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review. 

INNERGY retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

How does INNERGY secure your data? 

At INNERGY, we believe that great privacy rests on great security.  We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed.  We are constantly working to improve these safeguards to help keep your personal data secure.

How does INNERGY share your data? 

INNERGY may share personal data with service providers who act on our behalf, our partners or others at your direction.  INNERGY does not share personal data with third parties for their own marketing purposes. 

  • Service Providers. INNERGY may engage third parties to act as our service providers and perform certain tasks on our behalf.  INNERGY service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions.  They cannot sue the personal data we share for their own purposes and must delete or return the personal data once they’ve fulfilled our request. 

  • Partners. At times, INNERGY may partner with third parties to provide services or other offerings.  INNERGY requires its partners to protect your personal data. 

  • Others. INNERGY may share personal data with others at your direction or with your consent.  We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.  We may also disclose information about you where there is a lawful basis for doing so, if we determine disclosure is reasonably necessary to enforce our terms and conditions to protect our operations or users, or in the event of a reorganization, merger or sale.

Cookies & other tracking technology 

INNERGY being a web based ERP platform, we use cookies and cached data to improve performance. In addition, we track usage using third party utilities to better understand user trends to maximize our development efforts of new features.

INNERGY’s commitment to your privacy 

To make sure your personal data is secure, we communicate our privacy and security guidelines to INNERGY employees and strictly enforce privacy safeguards within the company.

Privacy Questions 

If you have questions about INNERGY’s Privacy Policy or privacy practices, you can contact us at 800.570.7230. 
 
INNERGY takes your privacy questions seriously.  Where your question or complaint indicates that an improvement could be made in our handling of privacy issues, we will take steps to make such an update.  
 
When there is a material change to this Privacy Policy, we’ll post a notice on this website in advance of the change and contact you directly about the change if we have your data on file.